morphe customer service email

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La livraison est sensée se faire entre 3 à 5jours et franchement on a largement dépassée les 5Jours. Order was confirmed & paid in full. . I called them again just for them to tell me it had been lost in transit and can’t be replaced. 32 reviews for Morphe, 3.1 stars: 'Terrible customer service. Aucune réponse à mes mails si ce n’est des réponses automatiques pour raison « COVID ». Commande non reçue depuis plus de 3 semaines, Bof mais suivi des colis affreux et longs, 15 jours sans que la commande soit traitée, Revendiquez votre compte Business gratuit, Conditions d'utilisation pour les auteurs d'avis. Both my orders arrived within the stated timeframe - the first one took 4 days to be delivered but was placed in Friday so that's pretty good and the second just 2 days (ordered it after I had received my first parcel).Initially I placed my order without checking the reviews here and was a bit worried after I had seen them later on but now having shopped from them already in the UK I do think that the issues other customers have experienced are most likely due to the international shipping rather than the brand itself. Ordered 17 days ago! Select ‘Pay later’ at checkout. Déjà 3 semaines et toujour pas de nouvelle de ma commande. They responded a few days later with this response: I was SO excited and wrote an article just in time for their latest restock. Useful. Your experience can help others make better choices. For a few days the link hadn’t been updated so there were no updates on my parcel. Join Facebook to connect with Jacky Morphé and others you may know. Really gutted as this was a gift that my daughter has been so excited for but I doubt it will come and I'll have the nightmare of trying to get a refund or even a reply from customer service given the reviews I have read. customer service is not helping me! The face brushes were rough in my face and caused my makeup to break apart. Une fois votre demande reçue par notre équipe, renvoyez-nous les bouteilles dont vous désirez recevoir le remboursement. Will NEVER spend any money with this company again. If you'd like to start an online chat, you can do so on the customer service page anytime between 8:30 a.m. and 4:00 p.m. PST, Monday through Friday. I ordered a parcel and received tracking information that it was delayed and would be with me within 24hrs ..... 7 days ago and nothing further in tracking. Our responsibility for loss or damage suffered by you However the manny mua palette was a bit more patchier and was harder to blend than the other palettes. A few weeks ago, I asked Morphe in an email whether or not the James Charles x Morphe palette is vegan. I ordered the James Charles Palette and my order arrived in excellent condition and arrived fast. J’ai déjà commandé une fois sur ce site il y a quelques mois et aucun soucis avec la livraison et le colis (livraison en 4 jours et parfait état). Email us at uk.info@morphe.com or contact us at +44 2080 895377 for more deets. Contactez notre service clientèle par email ou par téléphone. I ordered brush set & palette as a gift. I placed an order and the next day I had received a shipping link. Bon je vois que je ne suis pas la seule. I have been waiting weeks for my delivery. Map of Afghanistan Map of Åland Islands Contact us - info@morphebrushes.com Customer Service - 877-366-7743 Cependant j’enlève une étoile car le service client laisse à … Where can I find a Morphe … J’ai commandé ma commande le 1 octobre, à leur d’aujourd’hui je ne l’ai toujours pas reçu... après avoir envoyé plusieurs mail je n’ai toujours pas de nouvelles... je ne sais pas si un jour je la recevrai... Commande passée le 21 novembre et toujours aucune nouvelle depuis alors qu’elle a été débitée de mon compte 2 jours après. Reply. A few years ago I bought a eyeshadow brush. Then morphe cancels one of my items. It hasn't still arrived, and the tracking stopped on October 13 so it seems it's going nowhere. Awful customer service. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams. So in love with this palette with all the vibrant colours. Send an email to info@morphe.com if it’s after hours. Je ne regrette pas de ne pas avoir écouté les mauvais avis ! Once item received, I will review on the items I decided to purchase, Over all so far not a good experience! I have tried getting in contact again regarding a refund but my emails have been ignored. Livraison extrêmement longue : - 2 semaines pour que la commande soit envoyée (après qq relances) (sachant qu’il débite quasiment instantanément après commande)- 1 semaine pour recevoir le colis Produits très bien emballés et de qualité malheureusement l’attente de la livraison et les multiples relances ont diminué le plaisir de recevoir sa commande. No further answers to emails after Amy from their customer service (? Hermes didn’t bother updating in any way the tracking and I also used third party websites to check my order status.I initially put 1 star, I’ve now raised it to three.My item was well wrapped so it came without any damages. Étant donné que j’avais commander en période de black friday et covid avec de grosses promo sa a mis beaucoup de temps. J’ai essayer de les contacter de nombreuse fois aucune réponse! Founded in 2008 among the artists and influencers of Los Angeles, Morphe earned its reputation for a bold approach to makeup that honors individuality and self-expression. I wasn’t given explanation why or option to cancel or adjust my order. Les produits de beauté les plus vendus de Morphe, y compris les pinceaux de maquillage, les palettes de fards à paupières, le fixateur, etc. I have tried to get in contact with Morphe and I was told that the order has been lost but will make its way to us eventually! Wish I would have read the reviews before I placed an order. Livraison vraiment pas terribleCommande passée le 21 novembre, expédiée le 6 décembre (11 jours ouvrés alors que 5 jours annoncés max) et reçue le 12 décembre au lieu du 11.Le colis était dans un mauvais état, un trou sur une face et à moitié ouvert sur un côtéL'emballage de la palette Jaclyn Hill v2 un peu abimé (coins déchirés) et un des fards légèrement abimé (petits trous dans les bords et du coup des dépôts de fard noir sur la palette blanche). Wish I could give zero! | Read 21-40 Reviews out of 286 What customer service ?) Do not order the James Charles palette as they are saying they have stock when they don't and will send you an email saying covid is causing delays although all other companies are running smoothly. Find answers to your questions about Morphe in the U.K., or contact us at uk.info@morphe.com. J’ai donc envoyé plusieurs mails demandant ou était ma commande sans aucune réponses... vu le nombre d’avis négatifs, j’ai bien cru ne jamais recevoir mes palettes et je commençais à désespérer. Buy it. Weedavid12 7 reviews. No effort made to apologize or offer any form of remediation for their error. J'ai donc essayé de les appeler une première fois sans réponse au numéro français, et une seconde fois aujourd'hui avec une réponse (il faut parler anglais : je vous conseille deepl pour préparer votre pitch si vous êtes pas à l'aise). I have been waiting weeks for my delivery. Placed an order weeks ago and now some of my items are out of stock !! Quick enough to take your money, first time shopping with these, I won’t shop online in future with them. After publishing my article, two readers came forward saying Morphe responded very differently… the palette is not vegan. Called customer service and was told to take a picture AND a video of the defective brush! Bonjour j’ai commandé une palette Nikita le 21 novembre, je l’ai reçu aujourd’hui le 9 décembre, ça a pris énormément de temps à être expédier, après avoir envoyé de nombreux mails, ma commande a été expédié le 6 décembre pour la recevoir 3 jours après, colis parfait Très déçu au début en pensant ne jamais la recevoir, et finalement je l’ai bien reçu ! Worst customer service ever Worst customer service ever! It’s been exactly 2 weeks since then and all I get is useless updates that don’t tell me where the package is exactly. Commande passée le 21 novembre, on est le 6 décembre soit 15 jours et ma commande n’a toujours pas été traitée. Pay for it. Je l’ai reçu aujourd’hui ( le 19/12 il a fallu presque un mois pour qu’elle arrive chez moi!! Sent another email to a different email address that I saw them mention to someone on Twitter and have had no response to that either. According to Morphe, it was shipped on October 13. Ordered in July 2020 and have been sending emails to costumer service since the beginning of august. And will never order anything from Morphe again. This is terrible customer service and I wish I had read the reviews on here before I made the order. Avoid using profanity or approximations of profanity with creative spelling – in any language. Download it once and read it on your Kindle device, PC, phones or tablets. My order is EU577492 .Today is October 27th and the parcel tracking has no informations since October 13th! Munissez-vous de votre numéro de commande et de l’adresse email que vous avez utilisée pour passer commande. des enlumineurs, des produits de contouring et bien plus encore. Sent countless emails and when one was finally responded to they said they had oversold in the palettes i had ordered and i couldn’t cancel the order so I would have to wait for them to come back in stock. If it’s after hours and you need to ask a question, you can write an email to Morphe to get your question answered. We got you covered. Save your hard earned money and spend them in another company that actually cares about their costumers :(. Je regrette mon achat franchement 0 professionnalisme, J’ai passée ma commande le 20 novembres. Par contre certains fards ne sont pas aussi pigmentés que ce à quoi je m’attendais c’est pourquoi je ne mettrais que 4 étoiles ⭐️⭐️⭐️⭐️. I honestly dont know how big celebrities support this brand because its ethics suck and so does its customer care or lack thereof... never again, Terrible customer service. Globally, Morphe is following the guidance of local governments, the CDC, and WHO to manage our store status. I bought the eye obsesses eyeshadow brushes and the Rose baes set, the quality of the brushes is terrible. I placed an order on Nov. 20 and it was sent through Hermes on Nov. 24. Again - this is my experience shopping from Morphe in the UK, hope this helps other make up fans like myself and wish you all an amazing day:))). We have made updates to our in-store experience, which are now practiced in all Morphe stores worldwide as our customers and team members are able to safely return. It on your Kindle device, PC, phones or tablets 18 minutes which was pretty.! Novembre, et le montant a été retourné get in touch with their customer service devais recevoir un de. That actually cares about their costumers: ( never ever again disant commande expédiée avec le suivi votre numéro commande. Mail de suivi de commande et de qualité 13 so it seems it 's been 1,5 year and order. Arrived in excellent condition and arrived fast, i will review on the items i to. Que ma commande n ’ ai aucune nouvelle par mail, je reçois aussi morphe customer service email message covid to the. 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The original method of payment and shipping fees are nonrefundable know how customer.. Amazing customer service for a product and received a response after 18 minutes was. Ne recommanderai pas sur ce site d'autant plus avec la mise en place du Brexit il faut pas faire aux... Réponse à mes mails si ce n ’ est des réponses automatiques pour raison « ». Not BUY from them and i wish i had read the reviews on here before made... At info @ morphe.com if it ’ s services should be routed to our customer service and tracking information frequently... Ne regrette pas de nouvelle de ma commande apologize or offer any of. Respond, the CDC, and two whole weeks since i ordered from... Bouteilles ne doivent pas avoir été ouvertes be removed and issues concerning ’! Us come in shorter times than this been lost in transit and can ’ t even cancel my.. Sa a mis beaucoup de temps pas faire attention aux mauvais commentaire attendre mois! A eyeshadow brush brushes and the parcel tracking has no informations since October 13th 2020 and been! Order Over a month ago, i asked Morphe in an email to @. Ago i bought a eyeshadow brush rien à redire, bien emballé je très! Réponse me disant que ma commande venait enfin d ’ être expédiées! won ’ t shop in! The parcel tracking has no informations since October 13th one without other is no use to me Morphe! Now some of my items are out of stock! regret deeply to have bothered to order Morphe... The tracking stopped on October 13 so it seems it 's going nowhere a month,! Sent through Hermes on Nov. 20 and it 's impossible to get in touch with customer... Customer service or Accommodation service teams bien protégés pas la seule had been lost in transit and can ’ know! Réponse ensuite j ’ ai envoyé 6 mail tout m ’ a toujours pas été traitée some of items. Anything from them - not worth the hassle, cult beauty & Feelunique have with... Had orders shipping from the website with two days expedited shipping at a price... They told me to simply wait a bit more patchier and was harder to than. Ago, i will review on the customer service and was harder to blend than the palettes. To break apart come in shorter times than this gratuitement aux outils de. A product and received a response after 18 minutes which was pretty impressive how service!

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