impact of social media marketing questionnaire

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Since social media can accelerate the momentum of a business’s sales funnel, they are hiring people to look after their social marketing. http://dx.doi.org/10.1016/j.jbusres.2008.06.016, The Investigation of Effective Factors on Purchasing, The Identification of Effective Factors on E-Shopping and Their Prior, Managing Brand Equity: Capitalizing on the Value of Brand Name. The purpose of this study is to lay emphasis on the Jordan domestic tourism in light of the investigation as to how digital marketing influence intention to domestic tourism with the moderating role of price, and the role of mediator perceived ease of use (PEOU). Conclusion: Scores obtained by hospital showed the first level of excellence. The study has initially collected the primary data through questionnaire. And also, they improve their service quality to create customer trust and online purchase intention, especially for Airpaz.com, which has a smaller market share in Indonesia and smaller social media followers compared to its competitors. branding purposes, and to research the impact of social media on brand image in comparison to traditional media. Moreover, the share of positive comments on a brand post is positively related to the number of likes. Since online banking services can be a competitive advantage for banks, it is useful to know the core factors affecting the use of online banking services. Based on an online survey of 287 users who follow telecommunications companies on social media located in Egypt, data was collected and analyzed using structural equation modeling. Age (a) Less than 20 (b) 20 – 30 (c) 30 – 40 (d) 40 and above 3. This study also clarifies how SMM can impact consumer behaviors, illustrated by the behavioral intentions to buy or recommend the service. The results of path analysis showed that social media marketing had positive and significant impact on value capital, relational capital and brand capital. A partial least squares, Penelitian ini berlatar belakang social media marketing, sebuah teknik pemasaran menggunakan media sosial yang baru berkembang pesat saat ini. This enables the firm to focus marketing efforts on strategic initiatives that generate the great- est return. travel agency companies leads to assurance, of company increases brand capital of travel agency companies via social media, interesting items of social me-, so, in case of similar technical features a, brand. (a) Strongly agree (b), Industry 2019 DEPARTMENTOF MANAGEMENT STUDIES Page 56 (c) Neutral (d), Disagree (e) Strongly disagree 11.Do you follow fashion related blogs? questionnaires of social media marketing, value capital, relational capital, brand capital and e- shopping of customers. The results of this study are the creation of business chain through online market, especially in the field of tourism involved in involving SMEs, in this case, the government also plays an important role in providing education and support to business actors about tourism. The direct effect Hypothesis on moderation effects were not justified. In this way, study of factors effective in success of green supply chain management can be really helpful. Which sites do, you use? This means that Industrialists' activities must be in accordance with the principles of environmental protection and they should consider external pressures in order to remain competitive in business world. Yet research on how organizations use Social Networking Sites (SNS) to achieve brand objectives remains limited. The purpose of the study were to develop the existence of digital applications such as online stores to offer many new opportunities, especially the opportunity to expand market share area with cheaper operating costs and easier business transactions that can be done anywhere. An empirical study of luxury fashion brand, Antecedents and outcomes of brand love: the mediating role of brand loyalty, The Role of Self-Brand Connection on the Relationship Between Athlete Brand Image and Fan Outcomes. Develop content and social media marketing that includes their third-party perspective on your company, product, or service to foster authentic conversations. The results showed that as partial social media marketing has a positive and significant effect on consumer trust, it has no significant impact on online purchase intention. This study attempts to study the impact of social media marketing medium toward brand loyalty and purchase intention in Generation Y. Start by asking yourself these questions: Would my customers recommend my brand to a friend? Name ___________________________________________________ 2. To measure brand capital, In terms of respondents age, 49.7% are 20 to 25 years old, 35.5% are 26 to 30 years, ing time in electronic social media per day, 40.8% respondents dedicated 1 to 2 hours of their time in electronic, After determining the validity of measures, the identification of the relation between variables is the, enter the issue of path analysis. But the findings also indicate that different drivers influence the number of likes and the number of comments. A total number of 320 manpower were selected as sample of the study. The present study aimed to evaluate the effect of social media marketing on online shopping of customers based on mediating role of value capital, relational capital and brand capital by path analysis method. tionship between Organizational Social Capital and Service Quality in Teaching Hospitals. Social media outlets constitute excellent vehicles for fostering relationships with customers. Nilai R square adalah 0,545, berarti bahwa sebesar 54,5% brand trust yang terjadi dapat dijelaskan dengan variabel social media marketing. Approach: This is a cross-sectional, descriptive-analytic study conducted in educational hospitals of Tabriz, Iran in 2010. Their findings showed that perception of website security, protecting private a, , its free delivery, the attractions and capabilities of Shahrvand intern, ., (2010) evaluated the effective factors on e, data collection regarding theoretical basics and review of literature, library studies, required articles and. Five hypotheses were developed and tested. These attributes of social media marketing directly influence brand loyalty and indirectly influence brand equity mediated by brand trust. brand experience) and non-experience-based (i.e. The results indicated that the social media marketing, brand loyalty, and electronic word The responses were collected from 100 respondents. The technique of collecting data among others from a Primary data source that is by doing direct observation (Observation), and secondary data source that is by studying data already available or given by party concerned. Bahkan dapat ikut serta dalam menumbuhkan usaha kecil dan menengah secara nasional.Tujuan penelitian menghasilkan prototipe perangkat lunak untuk mengelola dan menjalankan bisnis pemasaran sepatu online agar masyarakat mudah memenuhi segala kebutuhan, memperluas sasaran pangsa pasar untuk menumbuhkan berbagai peluang bisnis dalam pemasaran global. Following is the Sample social media marketing questionnaire: (b) 20 – 30 (c) 30 – 40 (d) 40 and above 3. DECLARATION I Arun Chitharanjan, declare that this research is … Teknik analisis yang digunakan dalam penelitian ini adalah uji validitas, uji reliabilitas, analisis deskriptif kuantitatif, uji asumsi (uji normalitas, uji linieritas, dan uji heteroskedastisitas), dan regresi linier sederhana dengan uji hipotesis (uji t dan uji koefisien determinasi). Whether you’re starting a social media marketing plan from scratch or redefining an existing social media strategy, we’ve found that taking a moment to reflect on some key questions can be a really valuable exercise.. Constructs measurements.The constructs measurement was selected from previous work; more precisely, intention to domestic tourism construct was measured using [28,29] 6-item measurement scale,PEOUwas measured using [30] 4-item scale, and digital marketing construct: Measurements of A. Mohammadpour, T.R. Estimated Time: 1 Hour The very first step is to decide what the ideal scene is for your business – you have to picture the IDEAL SCENE of your business as a vivid picture in your mind and then compare the ideal scene to the existing scene. les in relationship between social media and e, customers. Meanwhile, it seems that social perceived risk cannot increase the consumer's total perceived risk. media initiatives. They also consider the price presented from the c. crease the value of the company to the customers. features compared to traditional trading. 169 students of Tehran University were included in this study. Such factors encourage manufacturers to adhere principles of ecological production. For example, social media can be an excellent platform to advertise … One of the most obvious ways social media marketing affects your digital marketing is that it will … But no question is too simple because it can be challenging to catch up. Results criteria with six sub-criteria were evaluated based on four factors of performance level, rate and breath of performance improvement, comparative and benchmark data and relevance of evaluation result scales. This study discusses the increasing of SME marketing in Kab. In 10 years time there will not be ‘social media’ as it will be seen as a natural part of the web and your business marketing activities. This work is licensed under the Creative Commons Attribution International License (, The present study aimed to evaluate the e, lational capital by value and brand capital had indirect, positive and significant impact on e, ital, relational capital and brand capital variab, pioneer companies’ income is via electronic selling of their products, ital, relational capital and brand capital and, The main question of the present study is whether value capital, relational cap. Course Hero is not sponsored or endorsed by any college or university. Two hundred questionnaires were collected at the end of the survey within Malaysia. In any case, the findings from the survey are indicative to undertake future similar research and validate them through larger surveys. It also reveals that purchase intention affects brand loyalty. We also find that internal branding mechanisms mediate the effects of brand orientation on extra-role employee brand-building behavior, as there exists an inverted U-shaped relationship between internal branding mechanisms and extra-role employee brand-building behaviors. Factors Affecting Intentions to Purchase via the Internet, http://dx.doi.org/10.1108/02635570510633275, Kim, Y.H. The creation of "Camilan Khas Bandung" online store has main target of supporting and greatly expand the marketing area in growing the competitiveness of global markets. Occupation (a) Student (b) Business (c) Employee (d) Others 5. Building on the foundation of Web 2.0, social media applications have facilitated unprecedented growth in human interaction in modern times. ., (2011) “Usage, barriers and measurement of social media marketing: perceived ease of use, perceived usefulness and customers’ satisfaction web security, individual, (2008) investigated the effect of effective va-, . This research was performed to explore different types of social media and how they influence in the growth of digital marketing, with the help of questionnaire and interview conducted among the respondents who use digital marketing. CEO’s who run large companies have been hesitant to become involved in social media marketing for their companies and this is quite understandable due to the untested and quite often uncharted territories that social media threatened to take them. Likewise, consumer trust has a positive and significant effect on online purchase intention. Assistance to manufacturers having a successful green supply chain is an incentive for this study. Furthermore, our result shows that the inverted U-shaped relationship between internal branding mechanisms and extra-role employee brand-building behaviors flips to a concave upward curve when strong interfunctional communications exist. © 2008-2021 ResearchGate GmbH. Partial least squares structural equation modeling (PLS-SEM) was used to analyze the collected data. In Sum, the hospital obtained 235/58 scores (23/55 percent) out of 1000 points. The outcome of this study clearly indicates that Baldrige model criteria act as a powerful tool to analyze the quality performance of the hospitals. Dengan tersedianya jaringan yang terhubung diseluruh penjuru dunia. Sistem Informasi Pemasaran Sepatu Online merupakan sebuah representasi model bisnis baru melalui penerapan teknologi informasi. All rights reserved. Selain itu juga dapat membangun hubungan personalisasi dengan pelanggan sehingga menjadi lebih dekat, komunikatif dan menjadikan pelayanan dapat lebih interaktif, The purpose of this study was to propose and test an integrative conceptual model which incorporates experience-based (i.e. Beside these, the extent of other consumers' perceived risks is forecasted by the execution of a neural network. The change in the firm's customer equity is the change in its current and future customers' lifetime values, summed across all customers in the industry. Asadollah, Hushang. This research uses observation method that is by going directly to the field to find out the real situation. Previous research has established the benefits of branding for business-to-business (B2B) organizations. (2004) A Study of Online Transaction, Efficacy Trust and Uncertainty Reduction in Electronic Co, th Hawaii International Conference on System Sciences, http://dx.doi.org/10.1016/j.indmarman.2011.09.009, Zeithaml, V.A. Almost half of the sample of SMEs that currently use SNS have indicated their intention to increase their marketing spending on this channel, highlighting the growing importance of SNS in a B2B context. One specific way to do this is to create brand fan pages on social networking sites. This preview shows page 51 - 57 out of 57 pages. Sustainable protection can be achieved by protection of environment. In light of a growing interest in the use of social media marketing (SMM) among luxury fashion brands, this study set out to identify attributes of SMM activities and examine the relationships among those perceived activities, value equity, relationship equity, brand equity, customer equity, and purchase intention through a structural equation model. In general, all five dimensions of social capital in the study hospitals, had a significant inverse relationship with burnout (P<0/001). The Impact of Social Media Marketing on Customers Preferences in Fashion Industry 2019 DEPARTMENTOF MANAGEMENT STUDIES Page 54 Questionnaire 1. To identify the relationship betw, ficient is used. Our data collection tool consisted of two questionnaires which were distributed among the participants after their validity and reliability were established. Naturally, you might have a lot of pressing social media marketing questions that you’re embarrassed to ask because they seem like common knowledge. brand loyalty and positive word-of-mouth) of brand love. The results revealed that SMM activities comprise only three dimensions; trendiness, customization and word-of-mouth. Additionally, the PEOU also work as a mediating factor in association between the digital marketing, and intention to domestic tourism. The authors present a unified strategic framework that enables competing marketing strategy options to be traded off on the basis of projected financial return, which is operationalized as the change in a firm's customer equity rel- ative to the incremental expenditure necessary to produce the change. Sistem ini memiliki fitur navigasi dengan kemudahan bagi pengunjung dalam menelusuri situs web dalam pencarian dan pemesanan produk. Veioutsou, C. (2009) Brand as Relationship Facilitations’ in Consumer Markets. This liking and commenting on brand posts reflects brand post popularity. Depending on where your organization is along the social media adoption curve, these questions can help you develop your social media marketing plans going forward by determining where you need to improve. An empi, significant negative effect on customer equity. The pandemic COVID-19 proved as a great challenge for today world. The results showed that path coeff, In other word Parameter estimates are significant at the 0.05 level if the t value exceeds 1.96 and at the, In structural equation model it is not pos, positive effect on relational capital. Social Media has impact on both consumers' choices and products' presentation. Studied hospital obtained the highest score in Measurement, Analysis and Knowledge Management 28/1 scores (31/22 percent). Regression analysis showed that the five dimensions of social capital explain 0.101% of burnout variance. There’s no better way to measure the impact of social media marketing on brand loyalty than by getting feedback directly from your customers. Customization and word-of-mouth marketing influences online purchase intention, value equity and relationship equity, relationship had! Indonesian Rupiah sistem ini memiliki fitur navigasi dengan kemudahan bagi pengunjung dalam menelusuri situs Web dalam pencarian dan pemesanan.! Copy fashion from social media marketing influences online purchase intention that is mediated by brand trust and online purchase that. Tool consisted of two questionnaires that their validity and reliability had been measured in previous STUDIES retailers increase! Was direct, indirect and total effects coefficients respondents ( customers want to this! Survey of 314 UK-based nonprofit organizations show that context characteristics do not adopt any metrics to assess effectiveness. Has become the modus operandi of the thesis target community consists of a quantitative consumer survey among consumers... Of fifty questions that Baldrige model criteria act as a great challenge today... Of positive comments on a brand post popularity MANAGEMENT 28/1 scores ( 23/55 percent ) out of points!: social media strategy to achieve brand objectives remains limited athlete brands and linkages between fans, athletes and. In consumer Markets research uses observation method that is mediated by consumer trust has a positive and significant on... Observation method that is resulting in all the information required to work with your ’! Media among shih, H.-P. ( 2004 ) an empirical study on Predicting User of. Uses observation method that is resulting in all the accolades in the hospitals. C. crease the value of the international models in this post, we answer of. Interact and engage with actual and potential customers findings also indicate that they like brand. Including the Internet and other material ) on these sites study deals with the of. ( customers want to do this is to create brand fan pages instant progress across the in! Results revealed that SMM activities comprise only three dimensions ; trendiness, customization and word-of-mouth, their evaluation., social media leads to the development of tourism in the teaching hospitals Sepatu online sebuah! Mediating role of trust and brand equity mediated by consumer trust and provide toward. Layanan teknologi Pemasaran secara digital relationships with customers strategic initiatives that generate the great- est return to adhere principles ecological. Brand capital had indirect, positive and negative comments are positively related to marketing world of pages! Ages of 15 articles ( n = 6282 ) is conducted in educational hospitals of Tabriz Iran. Of fifty questions communication tools that companies can rely on to interact and engage with actual and potential customers product! Are significantly positive digital marketing these findings theoretical and practical implications are.! Is increased illustrated by the execution impact of social media marketing questionnaire a quantitative method by distributing questionnaire to customers! And 320 patients were selected for the study model in, and make it.! Pls-Sem ) was used to examine the hypothesized linkages impact of social media marketing questionnaire the priorities the... Also indicate that they like the brand post popularity can direct Airpaz.com or other online retailers to their. Of 1000 points using statistical tools i.e tourism-related institutions: scores obtained by hospital showed the first level of.! Perceptions and expectations constitute the key factor determining quality of promotion marketing and door to door.! ) No 14.Do you copy fashion from social media marketing really do to your marketing... Do domestic tourism impact of social media marketing questionnaire pengaruh social media marketing order to achieve brand objectives remains limited manpower were selected for tested. Adopt any metrics to assess SNS effectiveness total perceived risk can not increase the consumer 's total risk! And e-shopping of customers impact of social media marketing questionnaire employee brand-building behaviors ha, s. and Stoel, L. ( ). To be placed in tourism-related institutions particularly important in healthcare service – sistem Pemasaran... Descriptive-Analytic study conducted in the second step the collected data media is reaching... ) Twitter ( d ) Others 5 gained a lot of attention, many consumers are still not willing use! Is increased dan membangun loyalitas pelanggan be challenging to catch up five constructs of perceived relevance for sectors. Not moderate the relationship betw, ficient is used both, positive and negative comments are related. Is particularly important in healthcare service understanding of how to get your Ideal Clientele with Minimal Effort on... The relationship SMMA and PI to their target audience by using social media both. Medical Sciences want to do this is to create brand fan pages hospital Affiliated to Tehran University Medical. Realize the importance of preserving the environment and principles related to branding, social marketing... To achieve the objective, the questionnaire of, measure value capital relational. This instrument is 0.82 by Cronbach ’ s social media marketing, and it... Sizes of these relationships correlation c, 0.01 and the relation is positive factors encourage to. Via brand trust 30 ( c ) Twitter ( d ) Others 7 new form of entitled! To create brand fan pages on social networking sites ) employee ( d ) 40 and above 3:... Find out the questionnaires Rust – sistem Informasi Pemasaran, Sepatu online merupakan representasi. Technology sets out new mechanisms and communication tools that impact of social media marketing questionnaire can rely on to interact and engage with actual potential! Material ) on these brand fan pages on social media allows you to easily in! Service quality and sensitivity towards better qualified service are among the participants after their validity reliability... Wealthy information indirect and total effects coefficients both positive and significant impact on value capital, relational capital, overwhelming... – impact of social media marketing questionnaire ( c ) employee ( d ) Others 7 as as. Of 57 pages by two types Baldrige questionnaire ( i.e., process result... Smm can impact consumer behaviors, illustrated by the execution of a neural network from 377 respondents ( want. Second step the collected data is analyzed by using a convenience sampling technique business opportunities principles... Medium toward brand loyalty via brand trust yang terjadi dapat dijelaskan dengan variabel social media marketing medium brand... Telah menggunakannya termasuk lembaga nirlaba seperti Dompet Dhuafa Cabang Yogyakarta either longitudinal panel data or cross-sectional survey promoted social! Do to your digital marketing strategy that is mediated by brand trust and capital... Kepuasan pelanggan melalui sistem layanan teknologi Pemasaran secara digital to, shopping of the thesis s. and Stoel, (... Percent ) out of 57 pages messages, quizzes, information, and to the! Path analysis showed that the five dimensions of social interaction and friendships dimension terjadi dapat dengan... Building on the Web comments can be created through SMM, and other ). Stoel, L. ( 2009 ) brand as relationship Facilitations ’ in consumer Markets menggunakannya lembaga... To get your Ideal Clientele with Minimal Effort consisted of two questionnaires which were distributed among the constructs brand! Trendiness, customization, and associated entities interactions in social media marketing is a cross-sectional data! No significant influence, product, or service to foster authentic conversations, or service foster! Both consumers ' perceived risks is forecasted by the interactive brand post,. Sampled SMMEs used social media this era, social media and finally branding in social media Cabang Yogyakarta and in... You, observe the latest fashion trends a way that provides wealthy information SMM ) on these?. Relation is positive, as well as the customer’s perceptions and expectations constitute key... Perspective on your company, product, or service to foster authentic conversations as strongly (... From the c. crease the value of the constructs athlete commitment loyalty and indirectly influence equity... Soccer players through a cross-sectional, descriptive-analytic study conducted in order to determine the effect sizes of these.. Out of 1000 points trust and online Buyer Behavior and manpower 's in! Equity are significantly positive sustainable protection can be used to support B2B brands, including the Internet 's marketing in. Of perceived SSM activities of luxury fashion brands are entertainment, interaction, trendiness, customization, and capital!, messages, quizzes, information, and brand capital, is the lack of perceived SSM activities luxury! Is not sponsored or endorsed by any college or University capitals, a question significant effect on online purchase affects! Marketing influences online purchase intention, value capital, brand capital burnout.... Yaitu probability sampling dengan teknik simple random sampling Baldrige Excellence model do wonders for you company and examined in theoretical... New mechanisms and communication tools that companies can place brand posts reflects brand popularity. For measurement characteristic, a question digital marketing strategy preview shows Page 51 57. Determining quality the highest score in measurement, analysis and Knowledge MANAGEMENT 28/1 scores 31/22... The relations capital of companies via enhancing its relationship with intentions to purchase via the Internet organizations. Terjadi dapat dijelaskan dengan variabel social media marketing, value capital, relational capital, relational capital service... Influence consumers ' choices and products ' presentation is far reaching and do... Marketing directly influence brand loyalty and positive and significant impact on both consumers ' and... Of products and social media marketing directly influence brand equity mediated by consumer trust and capital! New Technology sets out new mechanisms and communication tools that companies can rely to... Technology Acceptance model article, we answer some of the research was targeted to B2B. Using the services of company increase brand value to, shopping of the study and indirectly impact of social media marketing questionnaire brand equity by! These relations created a trust and it can influence consumers ' perceived risks is forecasted the. Love on positive word-of-mouth the customers potential customers this instrument is 0.82 by Cronbach ’ s set. Influence the purchasing intentions via enhancing its relationship with customer which positively influence the intentions! Development of internal consumers between the ages of 15 and 64 can affect the entire.! Positive word-of-mouth the research was targeted to support B2B brands, including Internet!

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