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Most of the disks in my setup show a temperature of 35-45 degrees Celsius. Seems a bit suspicious. Hopefully you have SSH access enabled. Unsupported hard drives. AC Adapter for Western Digital Wd Power Supply Cord: Pwr UL Listed 12V Extra Long 6.5 Ft My Book Av DVR Expander Essential Elite Studio Elements Cloud Da-24b12 Wa-18g12 ADS-24S-12 WDPS037RNN 4.5 out of 5 stars 168 I’d had a lot of discs lying around, so I wanted to consolidate it all into one, physical package. As the allow.conf file is in the \tmp folder I assume it’s included from another of Apache’s configuration files and it’s in the tmp folder because it’s re-written by some script when the network configuration changes. Dunno then. Please only respond if it’s constructive - not criticism. Make sure that the My Book Duo firmware is the most recent, then move the HDDs in the replacement enclosure of the My Book Duo. WD also said take the bare-bones drive in and show to a tek to buy the propert SATA. It takes voltage from your walwart and coverts it to voltages the harddrive needs. There are external SATA & power device USB modules that you can connect to that harddrive. AC Adapter for Western Digital Wd Power Supply Cord: Pwr UL Listed 12V Extra Long 6.5 Ft My Book Av DVR Expander Essential Elite Studio Elements Cloud Da-24b12 Wa-18g12 ADS-24S-12 WDPS037RNN 4.5 out of 5 stars 174 Pass… I’ll try not reboot my MBL incase that kills the Dashboard again. (Ps - Always keep plenty of candles and batteries on hand. There have been some users also that they have opened the drive to get the information out, however some of them have seen that the drive inside of the My Book is encrypted. How do I either: get the data off the WD MyBook 4 ext drive if there’s no power? No joy. Indeed, on Friday, April 4, WD claimed that " Most My Cloud and My Book Live device owners are now connected. ), better if you contact the techical support via phone and explain the issue, otherwise you may end with a faulty disk soon enough. When the update completed the Dashboard became alive. It looks like it’s correct, but puzzling to understand. Please help. It takes voltage from your walwart and coverts it to voltages the harddrive needs. I’ve tried re-installing it from the CD but that only temporarily restores it, and only for that networked machine. Here’s what I’ve already tried: 1.took the WD MyBook 4 AC adapter and plugged it into a Seagate external drive - the Seagate powered up, so it seems that the AC adapter is ok. tried using the Seagate’s AC adapter (don’t have another WD ext drive) with the WD MyBook 4 drive - still no power, tried changing USB 3.0 cables with one I know works with the Seagate drive - no power to WD MyBook 4 drive, tried plugging WD MyBook 4 into a different laptop - still no power. I’ve recently documented what I did in the official “latest firmware” thread/discussion on this here community forum. If you do not have a remote connection to … Go into your router and see what IP the MBL is pulling, then try navigating to that in your browser. As if.....403 GBs of clinical videos - lots of stuff I haven't blogged about - gone - or - maybe not. My Book 4 Power Failure - how can I get the data if there's no power. In fact it was in the process of transferring files when it suddenly disappeared from the HP Envy PC (Windows 8.1) it was attached to. The Dashboard vanished on my MBL post-upgrade to current firmware after reboot BUT the MBL has it’s IP reserved on my router so it always gets the same IP address so the loss of access to the Dashboard ain’t the MBL getting a different IP. As soon as I saw the error message about the failed file transfer I checked to find the drive no longer listed on MyComputer. Hello Guys, i tried to power up my Drive wich is a Mybook 2T can’t really tell more about it, It always worked nicely but i haven’t been using it for a while, tonight i tried to plug the 12v adapter into the wall and didn’t launch… also connected 3.0 cable into usb and then it powered up… but still computer won’t recognize it, in any way. I didn’t spill anything into, next to, or drop the WD MyBook 4 external hard drive. Thought I would turn off all the services and then reboot my MBL. Why did it fail to execute? Good question - the browser based dashboard using the IP address does not respond. Chances are your laptop will see it as a working external drive. Then power it up and plug into your laptop. No power cord? If you are ok with using a screwdriver and taking things apart here is what I would do. How to remove WD5000h1q hard drive from case. Thanks, good to know. Expand Universal Serial Bus controllers > Right-click every USB device found there and select Uninstall; We found just 21 reported failures out of 358 Amazon reviews of the 4 TB model, or 6 percent. After connecting the drive to a Windows computer, if the computer does not detect it, then you cannot access the drive data. I found it useful to remotly configure my NAS and now I can’t. Hello, I have a 4TB Western Digital MyBook external Hard drive. I cannot get it to turn on. The stupid lights abruptly went out here in San Diego last Thursday. Powered by Discourse, best viewed with JavaScript enabled, http://www.maxi-pedia.com/Order+allow+deny. If I read this right the deny rule is actioned before the allow rule and whatever is reading this file never gets to the allow rule. And thank God for my battery powered radio. This guide will show you how to open it up: Western Digital My Book Mini USB Port Replacement. After selecting the window, you need to click the Start button. 6 weeks old and the controller fails. Now then…  I’ve had a similar problem but I rebooted my MBL before trying to do an update. On reboot the Dashboard UI is not accessible. You might be able to restore the file system with some data recovery software. The PC based application runs and is what woke up the web version the first time. Our latest edition features visual, easy-to-use, automatic, continuous backup software and drive lock security protection. The IP is allocated dynamically but the IP is reserved on the router so the IP stays the same. Maybe it needs to go back to Western Digital if the reset button does not work. I haven’t found the reset button yet, but I did try the old  “unblug power - count to 20-mississippi-power on” method of resetting. I’d hate to have this thing poop out on me. do you have one reserved? Do not use the WD Drive Utilities software for other manufacturers’ hard drives or WD hard drives that were not originally configured for the program. It’s a file named allow.conf in the /tmp folder. I went to MicroCenter and the clerk in the Build Your Own dept showed me a case with a power cable and a new power board that would just plug into my hard drive (once I removed my power … However this time when I tried to remove and reattach the USB cable, nothing happened - which was when I noticed that there was no light on the front of the MyBook 4 external drive! After the power was restored my MBL has been working fine except for the Dashboard. But anyone who might know what to do about this situation, please respond. This also includes external hard disks that come with their own power supply - typically the large external enclosures (e.g. So I unplugged the USB 3.0 cable and plugged it back in to the computer. Thanks. All you may need is a new external enclosure. WD My Book). The official WD website states: “The encryption is only supported by the My Book Duo enclosure. Have no idea what could have caused the power to stop, how to get it back on, and/or how to remove the data if the drive has no power. Are you runnign dhcp? So now what? My Passport; My Cloud Home; My Cloud; My Book; Internal Drives / SSDs; WD Elements / WD easystore; Embedded & Removable Flash; WD ReadyView; Legacy & Other Products; Downloads WD Software; Product Firmware; Product Downloads; Warranty & Returns Warranty Services; Warranty Policy; Data Recovery; Shipping Addresses Is it possible that the WD MyBook 4 external drive has gone into some kind of protective or sleep mode (a software issue) and if so, is there anything I can try to get it to power up? I’m keeping the SSH session open during the update in-case closing the interactive sessions also terminates the update. Sounds like the power supply has failed. introduced may be causing the bug where the Dashboard becomes inaccessible even from the local area network. Luckily I have kept SSH enabled so had to download te update file to the Public share and initiate the update by executing the firmware update by file script. Everything seemed fine, but then it happened again. Buying a new MyBook Elite enclosure, removing the new drive, and installing your old drive may allow for data recovery. WD has a few that you can look at  here. The page does not respond and times out. Which dashboard? Laptop hard disks are used with the battery present in the laptop chassis. But, the drive won’t read properly after only THREE DAYS of operation now. The page does not respond and times out. I’ve recently purchased a WD Mybook external hard drive to back up all of my physical media with. Please be specific, step-by-step (pictures would be great) - like a website/video that explains how to try to access the data (to transfer it) when the external drive has no power. Yes I did. The Dashboard isn’t mission critical, but it’m sure it’s trying to tell me something. I’ve tried re-installing it from the CD but that only temporarily restores it, and only for that networked machine. Powered by Discourse, best viewed with JavaScript enabled. It’s down on all the others. No problem. After everything that you have tried, the best recommendation would be to contact a professional Data Recovery company to get the information out of the hard drive. Mind, you, I did spot something that might be part of the cause of the Dashboard dissapearing within the MBL…. Beginning today, it stopped powering on. Then power it up and plug into your laptop. WD 8TB My Book Desktop External Hard Drive, USB 3.0 - WDBBGB0080HBK-NESN WD_Black 5TB P10-Game Drive, Portable External Hard Drive Compatible with -Playstation, Xbox, PC, & Mac - WDBA3A0050BBK-WESN WD 5TB My Passport Portable External Hard Drive, Black - … Now…  What is basename. 12V AC Adapter Power Supply Compatible WD Western Digital My Book Essential External Hard Drive HDD Charger Cord-6.6 Ft 4.4 out of 5 stars 991 $10.98 $ 10 . Since you were in the middle of backing up when this happened, and you can now get it running, again, it’s possible you had some kind of power failure and that caused the drive to be corrupted. The WEB dashboard, or the PC WD dashboard? 98 $16.99 $16.99 Take apart the mybook and remove the harddrive. Thanks for all of your help and suggestions. Since DENY ALL will always catch everything else, everything else will be denied. Some of the newer enclosures are not fully Mac compatible, like the Seagate Expansion enclosure, so make sure it will work with Mac before buying. History. I am running the latest firmware so maybe it’s fix for me. It sounds like the mybook internal power supply has failed. will deny Everything except from 172.16.x.x. The stupid lights abruptly went out here in San Diego last Thursday. Apparently the power button on the MyBook enclosure can get stuck, and since holding the power button on many devices is a way to reset them or otherwise send custom commands to the … I’m already kicking myself and don’t need others to make me feel worse. If not…  Pass. From the colour of the LED and the hard drive sounding busy I am assuming at the time I post this that the updatre is in progress. And then later I attempted to reinstall from the disk. It sounds like the mybook internal power supply has failed. Step-4: Location of WD My Book External Hard Drive For your WD My Book external drive, you have to select the drive letter. Does anyone know how to access the drive to check the power, starting with how to remove it from the case without causing any damage? However, you will most likely not be able to recover any corrupted files. decided to deliberately introduce, their explanation is to close off a security hole. After the power was restored my MBL has been working fine except for the Dashboard. Although no hard drive is immune from failure, the WD My Book has proven reliable. Luckily I had SSH enabled so managed to download the Debian upgrade archive from WD’s product support site and directly invoke the script that initiates an update from file. There are external SATA & power device USB modules that you can connect to that harddrive. How does a data recovery service access the data (assuming it’s there) if there’s no power? MY BOOK ESSENTIAL USER MANUAL ABOUT YOUR WD DRIVE – 1 About Your WD Drive Welcome to your My Book® Essential external hard drive, an elegant, high-capacity storage solution for all the chapters of your di gital life. Still, after a reboot why did the Dashboard UI die after a reboot? Recently purchased a WD MyBook 4 ext drive if there 's no power deliberately introduce, their explanation is close! 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